Support Policies: Billing

Billing and Customer Care Hours of Operation: Monday through Friday (Excluding US Holidays), 9 AM Central to 4 PM Central time.

• All Policies

1. FOR ALL NEW PROJECTS: The initial setup fee and 50% of the total development costs are required as an upfront payment for all new projects. This cost is non-refundable. The rest of the total cost is due the day your website goes live. An invoice will be sent out the day your website is published. On this day, Toose Technologies will invoice you prompting you to pay your outstanding balance. For this outstanding balance on a new project, you have 7 days to pay before termination of service.
   
   
2. All payments should be posted in United States dollars.
   
   
3. Payment for services can be made using Visa, American Express, Master Card or Discover credit cards. Toose Technologies also accepts International Money Orders, Money Orders, and business or personal checks. Please include your Company Name on all payments or correspondence with our office. Payments can be sent directly to:

   Toose Technologies, LLC.
   4401 NE Vivion Rd., Suite 205
   Kansas City, MO 64119
   USA

   

   Payments sent via courier services such as UPS or FedEx should be sent to:

   Toose Technologies, LLC.
   4401 NE Vivion Rd., Suite 205
   Kansas City, MO 64119
   USA

   All other correspondence with our office sent via postal mail should go to:

   Toose Technologies, LLC.
   4401 NE Vivion Rd., Suite 205
   Kansas City, MO 64119
   USA

4. If paying for services with a credit card, the client can do so using this link Credit Card Payment.
   
   
5. Once a new project has been completed, the project enters a maintenance stage in which the client is invoiced by Toose Technologies an hourly rate to make updates and changes to their website. These charges are billed at the END of the month in which work was done for the client and Terms are set at N/21 for these charges.
   
   
6. If a client agress to have their website hosted by Toose Technologies (which is associated with a monthly recurring charge). All monthly hosting charges thereafter are billed for the entire month and are not prorated upon cancellation and billed in 6 month increments. You will be billed for hosting and email charges in January for services from January thru June of that calendar year. Then you will be billed in June or July for email and hosting charges from July thru December of that calendar year.
   
   
7. All accounts are billed according to the calendar month. Terms are set at N/21, or net amount due within 21 days of billing. Resellers are invoiced at the beginning of the month. The invoice is received via e-mail or postal mail. The payment is due no later than the 21st day of the month in which the invoice is sent.
   
   
8. If the customer is paying with a credit card, you can do so online by clicking here. If the customer is paying with other methods (money order, check, etc), payment should be received at the Toose Technologies office specified on the invoice.
   
   
9. A $25.00 service charge will be applied for all invalid credit card information and/or returned checks.
   
   
   • Service Charges
   
   
   
10. Balances not paid by the 21st of the month in which the invoice is dated will be considered past due. Accounts that are past due may be disabled at our discretion. However, Clients are notified (based on provided contact information) and given a predetermined time to pay any outstanding balances before accounts are disabled. Each time an account is disabled by a member of our Customer Service Staff, the customer must pay a $25 service charge plus the full amount of the outstanding balance on the account before the account will be activated.

    Delinquent accounts may be forwarded to an outside collections agency at any time. If your account is forwarded to an outside collections agency for further pursuit of an outstanding balance, you may be assessed a $20.00 late payment fee. Any questions relating to billing or past due issues may be directed to our Customer Service Staff

11. Account reconciliation will still be allowed for up to 60 days after the original date of the invoice in question. In other words, you do not forfeit the right to question an invoice once it has been paid. If payment is received on time, and afterwards (within the 60 day time frame) you discover a bona-fide error on the part of Toose Technologies and notify Toose Technologies of this error, such error can be corrected. However, if you are responsible for the error (i.e. typo in domain name), you must contact our service department immediately (within 3 days of the error) to receive a credit for the error.